Shopping
What Shipping Methods Are Available?
All orders include standard flat-rate airmail shipping globally. Express shipping options are available.
Do You Ship Internationally?
Yes, we do. Logistically it is impossible for us to verify legislative, customs and clearance requirements for all countries. Please check with your local authorities PRIOR TO ORDERING if you have any doubts or concerns if you can import our devices for personal, clinical or research use.
How Long Will It Take To Get My Package?
Typical delivery times are 2-28 working days depending on your location and delivery method chosen except where specified lead times are advised on pre-order sales.
Payment
What Payment Methods Are Accepted?
Direct Deposit by EFT – Currently available for Australia and New Zealand only
Stripe – All credit card and debit cards via secure gateway
Paypal – All credit and debit cards via secure gateway
AfterPay – Only available in Australia at present
Is Buying On-Line Safe?
Yes, we employ the latest in end-to-end security encryption of all transactions.
Orders & Returns
How do I place an Order?
In all instances pleaseplace an order through our online store here.
How Can I Cancel Or Change My Order?
Please contact use here complete with your name, address, email and order details. We will do our best to assist.
Do I need an account to place an order?
Yes, creating an account is a simple process and can be done as part of our checkout process through our online store here.
How Do I Track My Order?
Tracking details will be under your members area once you have created an order and logged in here
How Can I Return a Product?
Please contact us here and we will guide you through the process.